The Challenges
The City of Roseville has outgrown its aging and outdated Public Works and Parks Operations Facility and License and Passport Center, limiting the city’s ability to provide the essential public services residents expect and deserve.
Challenges at the Public Works & Parks Operations Facility
The Public Works and Parks facility is the operational hub for city equipment and vehicles, water and sewer systems, road work, snow removal, and critical maintenance of the city’s 32 parks. With parts of the building dating back to 1957, the facility is too small and too old to adequately manage the variety of operations and essential city services it supports.
The facility has only about one-third of the space it needs to operate efficiently, according to an independent analysis by the BKV Group. Due to the building’s cramped conditions, the city has been forced to lease space offsite to store large equipment and vehicles that require regular maintenance.
With no centralized location for equipment, many of the city’s snowplows, trailers, and other vehicles are spread across town, forcing employees to travel offsite to access important equipment. This slows response times to the 12,000 service calls received annually.
Vehicles stored in the city’s facility must be tightly parked, often up to three deep, preventing maintenance unless the other vehicles are first moved out of the way, forcing Maintenance Facility staff to play a constant and laborious game of “Tetris.”
Critical space constraints in the building make it impossible to separate vehicle maintenance from general staff movement, so the “clean” administrative areas flow into “dirty” equipment workshops which violate present-day standards.
Much of the operations facility is outdated, falling behind present-day safety and security standards.
Vehicles and equipment needed for city services have significantly increased in size to the point that some are too tall to enter the facility at all.
The facility’s roof leaks, and its drainage systems require frequent flushing to ensure proper drainage.
Most vehicles are too large to fit into the designated vehicle-washing space, so many cannot be properly washed and maintained, reducing the lifespan and raising costs for the city.
The needed replacement of the fuel system has been delayed for several years due to the space needs assessments and pending referendum.
The security system lacks proper monitoring and controls for public access to the building and grounds.
With only one garage door and no drive-through option, all vehicles must be backed out of the facility, resulting in wasted labor hours moving vehicles instead of repairing them.
Challenges at the License & Passport Center
Bordering 10 communities and with 1.5 million people living within 15 miles of the city, the License and Passport Center has become one of the busiest registrars in the state, completing 185,000 transactions for driver’s licenses, vehicle tabs, vehicle titles, hunting and fishing licenses, and passports annually.
The building has only half the space needed to deliver services efficiently, according to an independent analysis by the BKV Group. With license and passport centers closing in nearby cities, the demand for services at the Roseville center is expected to surge over the next few years, but the current building lacks the space needed to support a growing customer base.
The building’s limited space and design constraints create workflow problems and noisy conditions, often making it difficult for staff and customers to hear one another, especially when translation services are also needed.
The center lacks functionality for staff to have one-on-one conversations with customers or hold internal staff meetings.
One of the only enclosed rooms in the facility must be constantly rearranged to serve as a conference room, breakroom, meeting room, training room, and interview room, depending on the need.
